Want happier customers? Get to know them better.
Build a solid relationship right from the start with Elead Scheduler. By offering service consumers an easy way to schedule appointments online 24/7/365 or by phone, eliminate double-bookings and data duplication in one clear view. With integrations with most major DMS providers, develop a seamless handoff from the showroom to the service department while growing customer retention rates and higher lifetime values.Pricing & Packages Book a Demo Webinar Enroll
EASY-TO-NAVIGATE, REAL-TIME INTEGRATION WITH MOST MAJOR DMS
Jump start your goal to write more RO with an easy, effective and inviting appointment scheduling process.
An intuitive interface and mobile-friendly responsive design for optimal viewing and access across all devices, including phone, tablet or desktop.
No Account Required to Schedule a Service Appointment
Appointments can be created using customer information, such as a phone number, last name or email address. We take care of every detail for you, matching those customers with previous appointments in your service lane or creating new records.
Customizable branding, customer questionnaire workflows
Use high quality model and trim images or text to help customers identify the vehicle needing service. Modify appointment questionnaire to reflect additional data gathering needs for the upcoming service lane visit and enhance the customer experience.
Top Choices Search
The Top Choices feature allows Service Managers to promote specific services during the customer’s keyword or op code search. Suggest dealership service specials, commonly searched services, or highlight services based on your Service Center revenue goals.
Prominent Mercedes-Benz Recommended Maintenance Menus
Clearly outlined Mercedes-Benz Service Maintenance Guide and Menu options make it easy for the customer to determine the best level of service addressing their current needs. Menus can be designed to include the parts and labor required to provide the best service packages to your customers.
Show your commitment a visit to the service lane may bring is easy with Scheduler’s customizable Transportation Menu. Clearly labeled options give customers the control how they spend their time will they wait for service. Easily view and adjust your loaner, shuttle, and concierge availability to deliver on the promise of convenience to your customer.
In-house Service BDC Appointment Solutions
With engaging conversation, a phone-in service inquiry can lead to an in-person visit and a scheduled appointment with your dealership. Elead Scheduler’s Service BDC appointment scheduling features three-tiered menu options, services keyword search, and real-time pricing integrations, so your BDC team and receptionist can help assist call-in prospects and your service advisors can fully connect with the customer in the service lane.
Capacity and Lane Management
Easily create and adjust appointment availability to effectively meet the service needs and lifestyle of your customers for a better customer experience. View appointment capacity by day part, then drill down to the pre-determined intervals to view detailed customer information.
Designed to help dealers measure their Appointment performance and service lane experience, view drillable data for more visibility into your best appointment lead source, show rate and utilization. Sort and filter by advisors for individual performance data to identify training opportunities to increase average RO revenue and appointment shown performance and consistent missed appointment follow up.