Reynolds & Reynolds

BUILD CUSTOMER TRUST WHILE INCREASING SALES

Make it easier for your advisors to upsell every customer while improving CSI with a proactive and consistent multi-point inspection process. With Reynolds multi-point inspection tool, all information is electronically stored in the DMS history. This allows reporting to monitor the upsell closing percentage of each advisor and monitor the overall success of their shop.

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TAILOR THE MULTI-POINT INSPECTION TO FIT YOUR DEALERSHIP

With customizable multi-point inspection items, dealerships can prioritize what they want technicians inspecting on each and every vehicle.


HOLD EMPLOYEES ACCOUNTABLE, ENSURING THEY FOLLOW THE PROCESS

You determine which steps are required by creating a forced-march process for both advisor and technician. This will ensure advisors offer the complimentary inspection to every customer and technicians can no longer “pencil whip” the multi-point.


INSPECT WHAT YOU EXPECT

Monitor and track the success of each employee with customized reports of all upsell performance. View total revenue generated through upsells and track individual advisors’ upsell performance. Granular filters allow you to pinpoint specific data for coaching opportunities.