eLead

Want happier customers? Get to know them better.

Grow customer retention, loyalty and CSI scores with fast and personalized communication at the right time. Communicate with customers with engaging and compliant email and text messaging for quick two-way conversations, service status updates, work approvals and delivery information.

Increase efficiency with Elead Shop’s in-application chat and text solution to keep your advisors, technicians and parts managers -working toward the same goal – delivering an engaging customer experience and builds trust every time.

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Elead Text and Email Communication

Communicate with your customers with text messaging capability accessed directly from Scheduler Dashboard. Customers can receive a copy of their approved write-up, view video of fail points captured during the walk-around and receive status updates from service advisors.

Technicians can record videos and send images vial email and text with the visual evidence of safety concerns and additional service recommendations from the completed inspection.


Elead Shop - Text or Email Service Repair Summary

Faster communication increases the customer’s trust in your service center to deliver. Email or text Service Repair Summary (SRS) approvals or booklets directly from an open Repair Order to create a positive touchpoint during the customer’s decision-making process.


Email and Text Notifications Remind and Re-engage Service Customers

Customizable text and email appointment notifications, confirmations, and reminders keep your service center top of mind while creating a seamless transition to the in-lane experience.

And when customers overlook their visit to your service lane, easily send a warm follow-up text message or email to reconnect with your customer and extend an invitation to reschedule.


Shop-wide Chat and Messaging

Time spent walking to and from the service lane or Parts desk to discuss a single RO is less time spent proving you value the customers trust to deliver their vehicle in the time promised. Streamline communication with efficient internal shop-wide chat and messaging provides the two-way communication needed to support collaboration and deliver needed information to move forward with the repair at hand.