Xtime

Texting: Drive Customer Engagement with Real-Time Status Updates

Keeping the consumer updated on the current status of their vehicle ranks among the top requirements from consumers in study after study around customer satisfaction.

  • Allow advisors to communicate with their customers to keep them aware and informed of changes in promise time.
  • Seek clarifications and approvals utilizing 2-way multi-channel communications.
  • Results are permanently logged and minimize the use of an advisors’ personal accounts and equipment.
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Texting

Keeping the consumer updated on the current status of their vehicle ranks among the top requirements from consumers in study after study around customer satisfaction.

  • Allow advisors to communicate with their customers to keep them aware and informed of changes in promise time.
  • Seek clarifications and approvals utilizing 2-way multi-channel communications.
  • Results are permanently logged and minimize the use of an advisors’ personal accounts and equipment.
  • Xtime Mobile Application frees advisors from their desks, allowing them to receive and respond to customers wherever they are.
  • Centralized Message Center and Single Sign-on access enables advisors to send and receive test messages within the Message Center, and within the Xtime Schedule Workbook
  • Simple Opt-in and Opt-out enables customers to opt-in and opt-out to texting with the dealership
  • Reporting is available to measure the effectiveness of texting with summaries by advisor