Texting

Keeping the consumer updated on the current status of their vehicle ranks among the top requirements from consumers in study after study around customer satisfaction.

• Allow advisors to communicate with their customers to keep them aware and informed of changes in promise time.
• Seek clarifications and approvals utilizing 2-way multi-channel communications.
• Results are permanently logged and minimize the use of an advisors’ personal accounts and equipment.
• Xtime Mobile Application frees advisors from their desks, allowing them to receive and respond to customers wherever they are.
• Centralized Message Center and Single Sign-on access enables advisors to send and receive test messages within the Message Center, and within the Xtime Schedule Workbook
• Simple Opt-in and Opt-out enables customers to opt-in and opt-out to texting with the dealership
• Reporting is available to measure the effectiveness of texting with summaries by advisor