Reynolds & Reynolds

COMMUNICATE WITH CUSTOMERS IN THE MANNER THEY PREFER

Text messaging has significantly grown as a preferred method of communication and half of consumers now want to hear from you via text.. Without this feature, you could be missing out on upsells and opportunities to build stronger relationships with your customers. ReyText makes texting convenient and hassle-free for your advisors by allowing them to send custom or system-triggered automated messages to your customers from their phone or computer.

Consumers have come to expect mobile-friendly, easy-to-read emails that can be saved and reviewed in the future. They also want to receive personalized communications specific to their vehicle and/or service visit. ConsumerReach Plus allows dealerships to send professional emails that can be customized with preferred messaging and branding. It operates in an easy-to-use, customizable format, and creates no extra steps in a standard service process. Emails can be sent automatically or ad hoc at any time.

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STANDARDIZE MESSAGING, COMPLIANCY, AND SECURITY

Use standard or custom templates to provide a consistent, professional message to all customers. Ensure FCC compliance with a built-in, two-step opt-in process, and a standard opt-out clause in every message. All conversations are securely stored in the DMS.


EXPERIENCE MOBILE ACCESSIBILITY AT ALL TIMES

Receive notifications anywhere when a new text arrives in an employee’s queue. View up-to-date customer records and track information within the ReyText app all on the go, in the palm of your hand.


PROMOTE YOUR BRAND WITH CUSTOM, PROFESSIONAL EMAILS

Customize the email you send to customers with your dealership logo. View emails on mobile devices with responsive HTML formatting. Include hyperlinks to view PDF copies of invoice and service estimate documents.