Reynolds & Reynolds

INCREASE CUSTOMER AND EMPLOYEE SATISFACTION WITH SERVICE TOUCH

Service Touch is a modern, easy-to-use, mobile write-up solution that is part of Reynolds Retail Management System. Spend more time on the service drive focusing on customers and upsell potential instead of behind a desk focusing on your computer.

Service Touch enables advisors to quickly access recommended services, previous customer comments, repair order history, and more, all while staying a part of your Reynolds Retail Management System. There’s no need to return to your desk to re-input any information, allowing advisors to focus on what’s truly important: their customers.

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eWorkflow™ FOR THE SERVICE DEPARTMENT

Provide a paperless experience by allowing the customer to digitally sign the actual RO rather than a third-party ‘authorization form’. The signed RO is saved in DMS digitally.


IMPROVE UPSELL OPPORTUNITIES

Maintenance Menus give advisors tools for recommending exact maintenance based on dealership or OEM schedules. Video clips and comment boxes for talk tracks are accessible during the maintenance presentation.


ENSURE A CONSISTENT GREETING AND WRITE-UP PROCESS

You determine which steps are required, not the advisor. The system reminds advisors of each step, so customers receive a consistent experience each and every time.


REDUCE FRAUDULENT CUSTOMER CLAIMS

Take a photo, or use a pre-loaded stock photo of the customer’s vehicle, and touch the screen to draw or place damage indicators.