Allow dealership service professionals to check-in a customer upon arrival and conduct a thorough vehicle walkaround. This tool is imperative for liability purposes at the dealership and decreases the time to write up and open a repair order.
Affinitiv is an industry leader in end-to-end, automotive software solutions, driving dealership productivity and enhanced customer experiences throughout ownership.
Our comprehensive, fully integrated Service Lane Technology (SLT) solution is designed to improve every step of the service process and experience. And since each Mercedes-Benz dealership is unique, our SLT program is tailored to suit your store’s individual needs. Select any of our individual tools or leverage the right combination of best-in-class scheduling with Book, lane engagement with SmartLane or Wireless Service Advisor (WSA), and customizable inspections with MPI.Learn More Webinar Enroll
CDK Lane features tablets in the service lane to enhance customer greetings, write-ups, and the walk-around inspection process. By putting tablets and needed information in the hands of advisors, your dealership can provide a better service experience and stay engaged with the customers throughout the write-up process, right at their vehicles.Learn More Webinar Enroll
Are you capturing every possible revenue-generating opportunity in your service drive? Keeping up with traffic in the service drive can be hard if you don’t have the right software to manage it. Providing an exceptional customer experience means you can sell more service. Our tablet-based service check-in and interactive walkaround process put customers in control while giving your staff the tools they need for upsell opportunities.Learn More Webinar Enroll
myKaarma believes you shouldn’t have to “do work to do work.” We implement sophisticated and natural design flows to create exceptional customer interactions with Mercedes-Benz Dealers. Built upon an industry-leading communication and payment platform, myKaarma makes the service experience easy and effortless for a true luxury experience. We have processed over $7 Billion in payments to date, transmitted 150 million text messages, and recorded over 3 million videos. Our solutions are tested and proven to perform.Learn More Webinar Enroll
Reynolds & Reynolds
Tablets are the best option to greet a customer on the drive, initiate a walk-around inspection, and capture customer concerns. Unlike other third-party tablets that aren’t part of the DMS, with Reynolds Service Touch there is no rekeying of information to create the RO. Service Touch offers simple, easy-to-use mobile navigation, providing the full range of features of ERA-IGNITE with the simplicity of a mobile touch interface.Learn More Webinar Enroll
Engage gives consumers a professional service lane experience and boosts repair order value and CSI by providing instant access to quality information and a consistent service experience. Available on Apple and Android devices, service advisors are empowered with a rapid check-in process, VIN-specific maintenance recommendations, integrated tire selling, walk-around inspections, manufacturer service campaigns and capabilities to capture and re-market deferred services. The package also now includes seamless customer communications through Texting, and a convenient way to pay for their service either online or in-dealership.Learn More Enroll