After-Sales Technology

After-Sales Technology

Within after-sales technology, there are a multitude of tools to help dealerships become more efficient while enhancing the customer experience within their service bays. It is an enhancement to the technology foundation created by Digital Service Drive, providing dealers with more vendor choices, competitive pricing, meaningful integrations, and increased data and reporting. The initial technology solutions available include Online Service Scheduler, Service Lane Tablet, Multi-Point Inspection, Multi-Channel Communications, and Online Bill Pay.


Online Service Scheduler

Provide convenience to Mercedes-Benz owners by allowing them to make their service appointment online, no matter the device. The dealership can then manage appointments online, allowing them to free up resources within the business development center.

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Lane Tablet

Allow dealership service professionals to check-in a customer upon arrival and conduct a thorough vehicle walkaround. This tool is imperative for liability purposes at the dealership and decreases the time to write up and open a repair order.

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Multi-Point Inspection

A digital multi-point inspection tool allows technicians to digitalize the inspection process, providing an avenue for upselling routine maintenance items and a digital method to capture observations and recommendations to help sell and follow-up with the customer. This increases dealership credibility and transparency, allowing the customer to see what repairs need to be made and why.

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Multi-Channel Communications

The dealership can communicate via phone, text, or email with customers in a compliant manner, providing convenience and a personal experience. Communication records can also be stored for dealers to reference at a later time if needed.

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Online Bill Pay

Customers can pay their service bills online on any device, making for a faster pick-up process when their vehicle’s service is complete.

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